Update to how we manage customer mortgage accounts

We have recently updated our mortgage servicing system. We have written to all affected customers to explain these changes. This ensures your clients are informed and that you can continue to provide guidance confidently. 

What does this mean for your customers? 

• The Perenna customer portal is no longer active. The broker portal is unchanged. 

• If your customers need to retrieve any documents or make changes to their account they can do so by contacting us directly. 

• A full overview of changes can be found in a letter your customer received in the post and in the terms and conditions. 

What do they need to do? 

No action is required. This update is for information only. 

If your customers have questions, they can call our Customer Service team on 0333 038 2430 or email admin@servicing.perenna.com. They can also visit our Help page for answers to the most frequently asked questions about their Perenna mortgage, documents, and their account. 

Correct at time of publishing.