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Service Levels

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Current Turnaround Times

This page gives you the latest update on our service levels and turnaround times. Please note that times quotes are averages and as such some cases may take longer than the stated timescales to progress.

If you need an update about an application, please login to the Intermediary Portal where you can get the latest tracking information.

If you need to speak to a member of the Mortgage Processing Team about an existing application, please contact us.

Service Levels

Application Processing
DIP refer assessment 1 day
Average number of days for cases to have initial assessment 1 day
Average number of days for assessment of supporting evidence 1 day
Average number of days from app to offer 7 days
All processing statistics last updated April 2024
All figures are averages.