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Service Levels

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Current Turnaround Times

This page gives you the latest updates on our service levels and turnaround times. The times quoted are averages. This means some cases may take longer than the stated timescales to progress.

If you need an update about an application, please log in to the Intermediary Portal where you can get the latest tracking information.

If you need to speak to a member of the Intermediary Support Team about an existing application, please contact us.

Service Levels

Application to offer (working days) 7.6 working days average
Average phone queue time 1m 01s
Average web chat queue time 0m 38s
All processing statistics last updated March 2025
All figures are averages.