For Intermediaries Only

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Get in touch

We offer dedicated support for Intermediaries. You can contact our Business Development Team with any new business enquiries or for any training needs. Our Intermediary Support Team is available 9-5 Monday to Friday to support registration, new business enquiries, DIP declines, escalations, and application advice.  

Business Development Team

We have a nationwide Business Development Team here to help you with your new business enquiries.

Deborah Reeves

National Account Manager


07496 310 216

Tim Sorrell

National Account Manager


07496 310 217

Janet Frame

Business Development Manager


07949 516 963

Tom Blackler

Business Development Manager


07949 517 108


Intermediary Support

Our specialist support team are here to help with any new business or registration enquiries.

You can reach us by phone, live chat, or email.

Phone lines are open Monday – Friday, 9am – 5pm (except bank holidays)

Web chat is available Monday – Friday, 9am – 5pm (except bank holidays)

0333 344 1013


Graham Laverty

Intermediary Support Manager

0333 344 1013

Charlotte Massey

Intermediary Support Specialist

0333 344 1013

Ellis Grice

Intermediary Support Specialist

0333 344 1013

Mortgage Processing

Available Monday – Friday, 9am – 5pm (except bank holidays)

Post Application

Broker & valuer queries around submitted applications.


Solicitor & legal post offer queries and completions.

Legal Panel Queries

Conveyancing queries regarding being part of Perenna legal panel.