We have recently updated our mortgage servicing system. We have written to all affected customers to explain these changes. This ensures your clients are informed and that you can continue to provide guidance confidently. 

What does this mean for your customers? 

• The Perenna customer portal is no longer active. The broker portal is unchanged. 

• If your customers need to retrieve any documents or make changes to their account they can do so by contacting us directly. 

• A full overview of changes can be found in a letter your customer received in the post and in the terms and conditions. 

What do they need to do? 

No action is required. This update is for information only. 

If your customers have questions, they can call our Customer Service team on 0333 038 2430 or email admin@servicing.perenna.com. They can also visit our Help page for answers to the most frequently asked questions about their Perenna mortgage, documents, and their account. 

Correct at time of publishing. 

We’re excited to welcome Alia Rehimbek and Ryan Hutchison to Perenna as our new Intermediary Support Agents. 

Alia and Ryan will be working within the Intermediary support team to provide brokers with guidance and ongoing support. 

From assisting with day-to-day queries to helping brokers navigate our proposition, they’ll play a vital role in ensuring our broker partners can deliver the best outcomes for their customers. 

Graham Laverty, Intermediary Support Manager, said:
“We’re thrilled to have Alia and Ryan join the team. Their energy and expertise will be a huge asset as we continue to support our broker networks and grow Perenna’s presence in the market.” 

Please join us in welcoming Alia and Ryan to the Perenna team! 

Correct at time of publishing. 

We’re excited to welcome Steve Mannakee as Perenna’s new National Account Manager. 

He’ll be working alongside Janet Frame, who has recently been promoted to National Account Manager. 

Together, they’ll support broker networks, mortgage clubs, and key accounts, providing training, guidance, and ongoing support. 

From onboarding new partners to representing Perenna at industry events, he’ll play a vital role in building our presence in the mortgage market. 

John Davison, Head of Product, Proposition and Distribution, said: 

“Brokers are at the heart of everything we do at Perenna, and the advice they provide borrowers is irreplaceable. We’re delighted to have Steve join as we look to expand Perenna’s distribution and product range. Steve will bring valuable experience, energy, and commitment to supporting our partners.” 

We’ll also be saying goodbye to our National Account Manager, Deborah Reeves, as she heads on to pastures new. We’d like to wish her the very best and thank her for being such an important part of Perenna’s journey. 

Please join us in welcoming Steve Mannakee to the team! 

Correct at time of publishing. 

At the beginning of this year, we asked for your support – and you delivered! 

We’re incredibly proud to share that Perenna has been named Innovation of the Year at the 2025 British Bank Awards, run by Smart Money People. 

This award means the world to us. It’s not judged by panels or experts – it’s voted for by you, our customers. That makes this win even more special. 

Our Head of Product, Proposition & Distribution, John Davison, collected the award and said it best: 

“I was absolutely blown away last night to collect this award on behalf of Perenna and the fantastic team that have made long-term, flexible fixed rate mortgages a reality in the UK market. The winner of this award is chosen by real customers and is a reflection of the how our product is helping deliver positive outcomes and real change in our industry.  Perenna is here to change things and our customers love what we are doing.” 

It also reflects the belief, hard work, and passion of our brilliant team and partners. 

Smart Money People summed up the night by sharing that over 178,000 reviews were cast during the voting period – a huge show of support from real people, for real innovation. 

We also loved seeing your messages of support on LinkedIn and Instagram – thank you! 

We are moving! From 1 May 2025, our registered office and correspondence address will change to support our ongoing growth. 

While our contact details remain the same, we kindly ask you to update your records to ensure smooth communication and correspondence going forward. 

What is changing? 

Previous address: 

Perenna Bank PLC 

20 Eastbourne Terrace 

London, W2 6LG 

New registered office address: 

Perenna Bank PLC 

The Bloomsbury Building 

10 Bloomsbury Way 

London, WC1A 2SL 

Correspondence address: 

Perenna Bank PLC 

PO Box 854 

Chesterfield 

S43 9FA 

What do you need to do? 

• Please update your records with our new addresses. 

• Use the new address for any future post or paperwork. 

• For any questions, email us at broker@perenna.com. 

This change will not affect our broker services – everything else stays the same. 

Correct at time of publishing.   

Is Perenna new to you, or have you not used us for a while? 

Join our webinar on Thursday, 13th February, from 12 PM to 1 PM GMT. 

Graham Laverty, Intermediary Support Manager, and Janet Frame, Business Development Manager, will explain our range and lending criteria. 

This session is perfect for those new to Perenna or anyone needing a quick update! 

Date: Thursday, 13th February 

Time: 12:00 PM GMT 

Platform: Microsoft Teams 

Register here: https://events.teams.microsoft.com/event/f756e46f-4d99-46ce-a866-740e7c0d8875@961e4b01-2f89-42cf-b991-aa3f575c5152] 

We look forward to helping you and your clients!

Correct at time of publishing. 

We are excited to announce that Perenna has won Best Remortgage Lender at the 2024 Personal Finance Awards! And we were also highly commended in the Best Fixed Rate Mortgage Provider category!  

These awards reflect the strong partnerships we have built with brokers and the trust consumers have placed in us. Thank you for your continued support. It helps us provide flexible mortgage solutions to homeowners. 

We are excited to keep working with brokers to create a nation of happy homeowners. Your role is crucial to our shared success, and we couldn’t do this without you. 

Thank you for being a key part of our journey! 

Correct at time of publishing. 

We have made improvements to our product range effective from 6pm Thursday 26 September 2024.   

The change introduces rate reductions across our range:  

• Reductions of up to 0.21% across our purchase range, with rates starting from 5.43%  

• Reductions of up to 0.16% across our remortgage range, with rates starting from 5.55%  

• RIO purchase products will be reduced by up to 0.47%, with rates starting from 5.43%  

• RIO remortgage products will be reduced by up to 0.27%, with rates starting from 5.55%  

For more information, check out our  full product range 

Content correct at time of publication 

For many borrowers, the amount they can borrow is a key priority. But do they realise that the product they choose can impact the amount they can borrow?  

Perenna’s fixed for life products don’t have an SVR or ‘revert’ rate that most short-term products have (and therefore no SVR based stress test)! This means we can unlock higher borrowing amounts for those who need it, whilst giving the flexibility of a short ERC period of 5 years.  

If maximising borrowing power is important to your client, we have a new tool that can help bring this to life. You can now easily see how a Perenna product compares with short-term fixed rate products. Why not give it a try today?

Correct at time of publishing.

Discover the latest from Perenna! Over 100 brokers recently joined our webinar led by Graham, Intermediary Support Manager, and Tim, National Account Manager. They highlighted essential lending insights that you won’t want to miss. 

Graham kicked off the session by exploring our long-term fixed rate proposition with short ERCs, and how this is a great addition to the UK market offering stability with flexibility.   

Tim explained in depth our recent enhancements to lending policy for non-UK nationals, as well as some of our new build products helping more first-time buyers onto the housing ladder.  

They both used case studies to bring the policy to life, with examples ranging from first time buyers, through to borrowers remortgaging, or lending into retirement – covering the full range of customers Perenna aims to serve. 

Perenna provide fixed-rate mortgages for the long term, which keep payments stable throughout the loan period with decreasing Early Repayment Charges (ERCs) over the first 5 years. 

Perenna shows commitment to inclusivity for older borrowers by offering mortgage products designed with no maximum age limits.

The webinar provided brokers with an overview of Perenna’s range, which includes high LTV options, support for self-employed applicants, and updated policies for foreign nationals and new build properties. For more information about Perenna’s lending criteria, please visit our website. 

During the Q&A session, Tim and Graham addressed numerous broker questions, highlighting strong interest in Perenna’s offerings and policies. Topics ranged from offer extensions to non-standard properties and specific case scenarios.  

Graham ended by emphasising how important the relationship between lender and intermediary is to Perenna, and how working together can help us to deliver better customer outcomes.  

Don’t miss our next webinar on Thursday, July 25th! Learn how Perenna’s products cater to clients in later life stages. Register now to secure your spot!

Correct at time of publishing.