Current Turnaround Times
This page gives you the latest updates on our service levels and turnaround times. The times quoted are averages. This means some cases may take longer than the stated timescales to progress.
If you need an update about an application, please log in to the Intermediary Portal where you can get the latest tracking information.
If you need to speak to a member of the Intermediary Support Team about an existing application, please contact us.
Service Levels
| Application to offer (working days) | 7.6 working days average |
| Average phone queue time | 1m 01s |
| Average web chat queue time | 0m 38s |
| All processing statistics last updated | March 2025 |
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Perenna Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 956138. Perenna Bank PLC is a company registered in England and Wales with company number 13084174. Our registered office is at The Bloomsbury Building, 10 Bloomsbury Way, London, WC1A 2SL
VAT number: 439664553
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