For Intermediaries Only


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Need some help?

This page contains all the information you need on how to contact us, how to make a complaint, and answers to our most frequently asked questions. 

Let's talk!

We have dedicated support in place for our Intermediary Panel. You can call us, email us, or speak directly to one of the Business Development Team using the details on the Contact Us page.  

Got a question?

Take a look at our FAQs page and see if we’ve already answered your question. Can’t find the answer? Give us a call 


How are we doing?

We’d love to hear your feedback on how we’re doing. If you have anything to tell us, positive or negative please get in touch with your BDM, NAM, or the Intermediary Support Team.  

 Contact Us

Need to make a complaint?

If your customer wishes to make a complaint regarding Perenna or the service we have provided they can contact us using the following details. Alternatively, after completion they can do this directly through their customer portal.  


complaints@perenna.com or call us on 0333 344 2833


If you are not happy about Perenna services, people, or an application, you can email us, call the Intermediary Support Team, or call your Business Development Manager.  

Contact Us